What to do in an electrical emergency

Electrical emergencies can happen unexpectedly at home, work, or the community. They can be caused by damaged wiring, malfunctioning appliances, electrical fires, fallen powerlines and more. In such situations, quick and decisive action can help prevent further damage and ensure the safety of everyone involved.

Here are some essential steps you should take if you find yourself in an electrical emergency, depending on the situation.

If someone is receiving an electric shock

Firstly, if someone is receiving an electric shock, it's important not to touch them as it could also be dangerous for you. In such a situation, try to turn off the power source immediately. However, if you cannot access the power source, use a non-conductive object, such as a wooden broomstick, to separate the victim from the electricity source. Avoid using metallic objects as they conduct electricity.

Next, call the Ambulance Service on 000, Australia's primary emergency number. You can use this number for emergency assistance from fixed, mobile, and pay phones. If you're using a mobile phone, you can also use 112 as the emergency service number.

Then, administer first aid if possible until the ambulance arrives, and if the victim is not breathing, start cardiopulmonary resuscitation (CPR).

If there are fallen overhead powerlines

In the case of fallen overhead powerlines, call 000 immediately. Do not touch anyone receiving a shock from the fallen powerlines, and keep others away from the fallen powerlines, as they can be deadly. Notify the police and the relevant electricity provider, such as Energex (13 19 62), for urgent assistance.

If there is an electrical fire

In an electrical fire, first cut off the power source by unplugging the device causing the fire if you can safely reach it. If not, turn the power off at the switchboard.

Next, try to put out the fire with a Class C fire (electrical fire) extinguisher or an electric blanket. If you don’t have those options and the fire is small, you can throw baking soda on it to smother it, as it releases carbon dioxide when heated and prevents the fire from getting the oxygen it needs.

Do not use water to put out an electrical fire if your power is still on, as it is a conductor of electricity and can potentially spread the fire and cause an electric shock.

If you cannot extinguish an electrical fire, it is crucial to evacuate immediately to prevent injury or loss of life. Close the door behind you to contain the fire and call 000 when you are safe. Do not re-enter the building until firefighters have arrived and contained the fire.

If you have managed to extinguish the fire, call an emergency electrician, who will inspect and repair the damage to the electrical source or equipment that caused the fire. The electrician will also advise when the power can be safely switched back on.

If you feel shocks & tingles from electrical equipment or metal fittings

If you feel a tingling or shock from electrical equipment, a tap or other metal fittings, it is crucial to take it seriously, as it could be life-threatening. If the shock is from permanent electrical equipment, like a stove or electric hot water system, stop using it immediately and contact a licensed electrician. If the shock is from a tap, pipe, or other metal fitting, call Energex immediately and ask them to check your property.

If you have an electrical emergency at work

Your employer must have first aid arrangements and plans to deal with emergencies in your place of work. If you are a business owner operating in Queensland and need advice, visit Work Safe Qld for more information.

Do you require an electrical safety inspection or an emergency electrician?

Ehlerth Electrical can assist with electrical safety inspections and maintenance for your home or business to reduce the risk of electrical emergencies. And if you ever need electrical assistance in an emergency, our team is available for emergency call-outs 24/7. Call us on 1800 940 413.